At IdealGifts, we are committed to providing our customers with the highest quality products and services. We understand that sometimes you may need to return or exchange an item. Here is our policy to help you understand the process:
1. No Refunds Once Shipped:
- No Refunds Post-Dispatch: We are unable to issue refunds once an order has been shipped. This policy is in place to protect against any potential misuse and to maintain the integrity of our sales process. We encourage our customers to carefully review their orders before finalizing the purchase to ensure they are satisfied with their selection.
2. Exchanges Only:
- Exchange Policy: In the event that you are not satisfied with your purchase, we offer a product exchange service. This means that we do not accept returns for a refund but will be happy to exchange your item for a different one. Please note that all exchanges are subject to availability and must be requested within 3 days of receiving your order.
How to Request an Exchange:
- To initiate an exchange, please contact our customer service team within the specified time frame by emailing us at idealgifts.official@gmail.com. Please have your order number and the details of the item you wish to exchange ready when you contact us.
Conditions for Exchange:
- The item must be in its original condition, unused, and with all original packaging and tags attached.
- The item must not be damaged or show signs of wear.
- The item must be accompanied by the original receipt or proof of purchase.
Shipping and Handling:
- You will be responsible for the return shipping costs to send the item back to us. Once we receive the item and confirm it meets our exchange criteria, we will ship the replacement item to you at no additional cost.
Exclusions:
- Custom or personalized items are not eligible for exchange.
- Items on sale or discounted items may be subject to different return and exchange conditions.
Final Notes:
- We aim to process all exchange requests as quickly as possible. However, during peak times, there may be slight delays.
- By placing an order with us, you agree to our return and refund policy.
We value your satisfaction and are here to help if you have any questions or concerns. Please reach out to our customer service team for assistance.